FAQ - Frequently Asked Questions

You’re not alone — and you’re not the problem.

Most people struggle with plants because they were sold the wrong ones or given unrealistic expectations. At Purifirst, we focus on forgiving, resilient plants that fit real lives. Many of our customers start here because they’ve had plants die before.

You don’t need to be consistent or perfect for these plants to make your space feel better.

That’s okay.

Many of our plants are chosen specifically because they tolerate missed waterings and recover well. Forgetting occasionally won’t ruin them — and it won’t ruin your experience either.

We’ll also send simple, clear care guidance after delivery, so you’re never guessing or overwhelmed.

Air-purifying plants can support indoor air quality and overall atmosphere — especially in combination with good ventilation.

We’re honest about this:

Plants aren’t machines
They won’t replace air purifiers
Their biggest impact is subtle, long-term, and holistic

What many people notice most is improved mood, calmer spaces, and a more breathable feeling at home.

That depends on:

Light levels
Your routine
Pets (if any)
How much attention you want to give

If you’re unsure, that’s completely normal. Our collections, guides, and Plant Match Quiz are designed to help you choose confidently — without needing to research for hours.

Yes — when labeled pet-safe, the plants are considered non-toxic to cats and dogs according to current horticultural knowledge.

That said, every pet is different. We always recommend placing plants out of reach if your pet likes to chew — not because the plant is dangerous, but because plants (and pets) both deserve peace.

That’s the goal — and what we design everything around.

Your plant is shipped fresh from the grower, carefully packaged to reduce stress and damage. Because plants are living things, minor variations are normal, but if something isn’t right, we’ll address it fairly and clearly.

You won’t be left wondering what to do next.

Most orders arrive within 2–5 working days, depending on your location.

You’ll receive:

Order confirmation
Tracking updates
Pickup or delivery notifications

So you always know where your plant is and when to expect it.

At Purifirst, we do our best to deliver healthy, beautiful indoor plants to your home.
But of course, it can happen that something goes wrong. We are here to help and find a suitable solution together.

Plants are living products and highly sensitive to environmental conditions such as light, humidity, and watering. These factors are beyond our control.

That’s why we cannot accept complaints in the following situations:

The plant has been in your home for more than 14 days
The plant has been repotted (This means: removed from its original nursery pot and placed into another pot or container)
No clear photos of the plant in its original condition upon arrival were provided

To evaluate your complaint properly, it's essential to send photos immediately after delivery, showing the plant in its original condition.

Even if we cannot offer a refund or replacement in the above cases, we’re still happy to support you with plant care tips and advice. Our team is here to help your plant thrive!